Reference

pencari4d Legal Terms You Need to Know

Our legal framework sets out your rights and our responsibilities across every part of pencari4d — from account creation and payment processing through DANA, OVO, GoPay and QRIS…

Terms of UsePrivacy PolicyCookie PolicyQRIS & DANA TransactionsAccount Eligibility
pencari4d pencari4d Legal Terms You Need to Know
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If a clause in our terms is unclear, or if you need to exercise a data right or dispute a transaction processed through your OVO or…

Live Chat Available around the clock directly inside your account dashboard.
Email Support Send detailed policy enquiries, data-access requests or account-closure instructions to our legal correspondence address.
Help Centre Our structured Help Centre holds current copies of our Terms of Use, Privacy Policy…
DATA & ACCOUNT SECURITY

How pencari4d Handles Your Data and Account Rights

We take a specific, documented approach to every area of data handling — from how long we retain your phone-verified account details to how cookies interact with your…

Data Collection Scope

We collect only what your account requires: phone number for verification, payment identifiers for DANA, OVO, GoPay and QRIS transactions…

Cookie Use

Session cookies keep you logged in across page loads; analytics cookies help us understand which lobby sections — slots, live…

Data Retention Period

Account data is held for as long as your account remains active, plus a standard post-closure period required under financial…

Account Security Practices

Phone verification is required before any account access is granted.

Your Right to Access and Correct Data

You may request a copy of the personal data we hold on your account at any time by contacting us…

Account Closure and Data Deletion

To close your account, submit a written request through our email channel.

Legal FAQ for Your pencari4d Account

These are the legal and policy questions we receive most often. Each answer reflects the current state of our terms and is specific to how pencari4d operates for the Indonesia market.

Access to our services depends on local law. It is your responsibility to confirm that using pencari4d is permitted in your specific location before opening or funding an account.

The full Terms of Use document is available in the Help Centre, accessible from your account settings page. No login is required to read the document; you can open it before completing registration.

Payment identifiers linked to DANA, OVO, GoPay and QRIS are stored only to process and verify your transactions. We do not share payment data with third parties outside of the processing chain required to complete each deposit or withdrawal.

Yes. Submit a deletion request through our email support channel. We will process it after the post-closure retention period ends, as required by financial record-keeping obligations that apply where local law permits.

After account closure, your personal data moves into a retention window for financial compliance purposes. Once that period expires, identifiers are removed from active databases. Your nominated payment account — such as DANA or a BCA bank transfer — receives any remaining balance first.

Transaction disputes should be raised through live chat inside your account dashboard, where our team can pull the payment receipt and status directly. For formal written disputes, use our email channel and reference the transaction date and payment method used.

We update our terms periodically to reflect changes in our services or applicable regulations. A notice appears on the account dashboard when an update takes effect. Continuing to use your account after the update constitutes acceptance of the revised terms.